Agent Evidence File

Enter the agent details

Use this route for an agent you could not find, including a sole trader. Nothing is published unless you later choose to create a share link.

Name, website or postcode — we use it to find the agent's registered company, so every check applies to the right business.

The branch location decides which national register applies (Wales or Scotland) and helps match register records.

We normally find the website automatically. Give it only if you know it — we read the site for the fee, redress and client-money disclosures the law requires.

Pick the exact company — redress, client-money and register checks are only meaningful for the specific legal entity.

Does this agent hold client money (deposits or rent)?
Legal requirement Agents in England holding client money (rent or deposits) must belong to one of six approved Client Money Protection schemes.
Source Client Money Protection Schemes for Property Agents Regulations 2019

Client money is money the agent holds on behalf of tenants or landlords. Your answer decides whether the six client-money protection schemes are legally required for this agent.

You hand the agent client money when, for example:

  • you pay a holding deposit or tenancy deposit to the agent;
  • you pay rent to the agent rather than directly to the landlord;
  • the agent manages the property and collects rent for the landlord;
  • the agent keeps a float for repairs and maintenance.

If the agent only advertises the property and money passes directly between you and the landlord, they may hold no client money.

Not sure? Choose ‘I don't know' — the schemes are then recorded as not yet determined instead of being skipped silently.

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